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Here are the actual numbers from our patient satisfaction surveys. You can see that 99% of our patients rated us as either "Excellent" or "Very good".
Dr. Besler has been my optometrist for about 20 years now. He is fabulous. He is very knowledgeable and is not only just concerned with my eyesight, but my overall health and how it might affect my current and future vision health. He enthusiastically takes care to continually educate himself on new products, innovations, and health information related to eye care and is happy to share with me what he learns that I may be interested in as well. The office staff is very friendly and efficient. Wait times are almost always very minimal. I highly recommend this practice.
I feel like I was listened to and not just another number. Imagine that...medical people who actually listened to you. nice.
Fast in and out. The way it should be.
I've been coming to Dr. Hawks for years and have never had a problem. The Drs. are highly professional as is the staff.
Loved every aspect of the experience. Your office staff was fantastic. I felt like the exam was thorough, that the Doctor really was striving to give me the best vision possible using progressive contacts. The opticians were patient and helpful. I will definitely refer you to friends and family.
Been a patient of Greg Besler's for many years. Would not trust my eye sight to any one else!
The staff was extremely understand and so very helpful.
you have a nice team of caregivers in the office (front and back) which includes the eyeglass folks...thanks.
Excellent cheerful professional service!
I always feel like I receive a thorough exam - all the staff are extremely helpful and friendly.
It's always a pleasant experience visiting your office.
I was very happy with how helpful everyone was and how quickly they looked things up for me on the computer to see if they could order the frames I wanted.
I always feel comfortable with the eye care I receive at your office. I have referred several friends and family members over the many years that I have been your patient.
Was fully informed professionaly of the results of my examination to my satisfaction. I was also informed of my financial obligation to my satisfaction in a very professional way.
The office staff is always professional and Dr. Rogers is always kind, thorough, and makes sure that I understand everything about my vision. It's always a pleasure to see him. I'm confident he is making the best decision about my vision.
I have been seeing Dr. Hawks for over 20 plus years and I will I have no complaints, ever. I'm always greeted and helped in any way I need. I would recommend all my friends and family members. Great place!!! -Kimberly H.
Everyone in the office is so nice and professional! I feel like everyone is committed to helping me.
As always, a positive experience!
I enjoy the friendly and fast service I receive. My questions are always fully answered and from start to finish, it is a pleasant experience.
Nice, positive greeting. Pleasant atmosphere. Dr. Rogers is the best.
The person helping me select my new frames was very helpful and informative. She took the time to really help me select frames that fit the shape of my face.
Dr. Hawks and Susan did a nice job! -Richard L.
Took me several years of bouncing around to find an eye doctor I felt comfortable with. Dr. Rogers is great!
Donna is always so friendly. Dr Rogers is great!
Absolutely enjoyed picking out my glasses. The advice and guidance I received was stellar!
Dr.Rogers is hands down the best eye doctor in KC! Excellent with the kids and his staff will give you A++ service.
Everyone was extremely friendly. Susan, at the front desk, was above and beyond. Dr. Hawks explained everything thoroughly to me. Good staff with good customer service skills.
The older gentlemen who fit me for classes was about the nicest person I have ever met. Thoroughly enjoyed meeting and chatting with him.
Everyone is very nice and willing to answer any questions. Dr. Hawks listens and acts on any concerns or problems I may be having. A very professional office.
Everyone at your office is always pleasant and friendly. Dr. Besler even answers questions I didn't know I had. Very thorough and efficient and always trying to work on new solutions to my contact issues.
My family and I have seen Dr. Besler for many years. We always receive excellent care. Thank you!
Dr. Rogers is awesome!
The best care is a great environment!
Very proffesional. Great Staff. Dr Hawks is the best. He explains everything to you
Your excellant and friendly care is much appreciated.
I've always had a positive experience at your office.
My family has been going to Dr Hawks for many years. We have always been pleased with the service we have received at the office. Dr Hawks has always been at tentative to our needs and the staff has always been very pleasant and helpful. I have referred friends and family members to this office.
Excellent, friendly service. Professionals who know what they're doing. Caring for their patients is so obvious.
Everyone in the office is very friendly and care about my eye health.
My financial obligations were fully explained in advance of my appointment. i appreciate the team approach to my eye health care.
Always a friendly positive
I was fitted with contacts and explanation and training to put them in and remove them was excellant.
Dr. Stoppel always takes expert care of my eyes. He is the reason why I will continue to go back. He allows me to take my time and always explains everything thoroughly. I have always had a positive experience him. Under his care my vision is actually improving instead of deteriorating.
Drs. Hawks, Besler & Rogers have provided excellent eye care for our entire family. Simple yearly exams to emergency care and Lasik surgery. I highly recommend their practice to everyone wishing to have a caring and experienced Optometrist on their healthcare team.
Haven’t been in for an eye exam in years, and it was a terrific experience! Dr. Stoppel was very helpful and professional – will definitely be back!
I’ve seen Dr. Hawks for 15 years and he and his staff have always been courteous, efficient and extremely competent. Thank you for the excellent service!
The office personnel are very welcoming, cheerful and professional. The eye specialists spend as much time as necessary providing a very thorough examination. I have been coming to this office for many years and have recommended these doctors many times with very positive comments and results.
Our experience was top notch! The staff is so professional, friendly and very helpful. We wouldn’t go anywhere else!
This was our first appointment with Dr. Hawks. My wife and I found him to be a true professional. He and the staff provided a detailed use of technology to assess our eye conditions.
This is how all medical teams should operate. Even though it was my first visit I was treated as if I was a long standing patient. Doctor Hawks was professional but not stuffing. And I really enjoyed working with Eddie. He has a passion for his work, very cool.
I’ve seen Dr. Rogers for over six years, and have never been disappointed. His entire staff is first rate. Nobody better!
Dr. Rogers is the best eye doctor I have ever had. As I age, I have more issues and he always remembers me and my problems and takes lots of time with me. I appreciate the free samples and how he escorts me to the proper place when I am finished.
Our entire family trusts your offices with all our vision care. The excellent professionals, the tremendous office staff, the courteous attitude, all contribute to a positive experience that we constantly tell our friends about. We could not be happier!
Office staff very personable and friendly. Dr. Hawks fitted me with mono vision contacts and they are working great! Sorry I waited so long!
My early morning appointment was on time so I was able to get to work afterward on schedule. Everyone was very friendly, and when I checked out, the front desk personnel explained exactly how my insurance worked and was able to answer a question I had.
I’ve only worn glasses for about 5 years and it took me about that long to find an eye doctor I like. Dr. Rogers is great and everyone in the sales area is knowledgeable and patient. I look forward to coming to your office for many years to come.
Dr. Besler was very knowledgeable and was able to take care of my problems and explain what was happening and why. I had been having issues for 5 years so I was delighted to find someone with the answers!
Always informative. I like the way Dr. Besler creates all my vision possibilities for me and lets me make decisions on my own.